Customer Assistance

Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.

Email Us

Get in touch with us.

Email us
Call Us

Call us toll free at

866.513.0513 866.513.0513
Visit Us

Want to visit us?

Find a store

frequently asked questions

Where is my order?

You can check the status of your order by clicking order status. Type in the order number and email address used at the time of purchase and you will be directed to the history of that order. You may also find the shipment tracking number within the ship confirmation email you were sent.

How can I change or cancel my order?

You may make select changes or cancel your order within 30 minutes of purchase. If you wish to modify your order or cancel please click here. To ensure we process and ship your order as quickly as possible, after 30 minutes you are unable to cancel or make changes to your order.

How do I make a return?

To make a return is easy! For non-Shoprunner customers please click here, have your order number and email address used at time of purchase ready and follow the prompts.
For Shoprunner customers you may request a return label at

Where is my refund?

Refunds can take 7-14 days to process once your return has been delivered to our returns warehouse. You will receive a confirmation email once your return has been processed. Once processed please allow 72 hours for the credit to appear on your bank statement. For all returns you will be credited back the price of the merchandised paid less the $9.95 handling fee.

What do I do if I receive a damaged or defective item?

You can request assistance by contacting our Customer Service team at

Do I need an account to place an order?

No. While we highly encourage you to create an account for ease when purchasing online, an account is not needed to make a purchase.

What does Final Sale mean?

Final sale items purchased online will not be available to be returned or refunded.

What does Pre-Order mean?

Pre-order items can be purchased in advance to when the inventory is in stock. If you purchased a pre-order item please find the expected ship date on the product’s details page. Pre-order items ship separately from the rest of your order once inventory becomes available within the warehouse.

I have a question about the Preferred Loyalty Program.

For the details on Calvin Klein’s preferred loyalty program please reference our terms and conditions, click here.