Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below or on the left for complete information.
We offer a number of shipping methods for your convenience. Depending on the item(s) you purchase on
?and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method chosen and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
If available where you live, you will have the option to upgrade your shipping method for faster delivery (such as Second Day or Overnight service). If you choose to upgrade your shipping method to Second Day or Overnight, your order must be received and clear credit authorization by 12:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States where our warehouse is located.
For orders $500 and above, a signature will be required at the time of delivery.
We ship to the following:
48 Contiguous United States
- Standard Freight transit time, (7-14 business days)
- Standard Ground transit time, (3-6 business days)
- Second Day transit time, (2-3 business days)
- Overnight transit time, (1-2 business days)
Alaska, Hawaii, Guam, Puerto Rico and Virgin Islands
- Orders default to ship UPS Standard Ground service with transit time of 3-6 business days
- Shipments to APO or FPO addresses will be via USPS (expedited shipping i.e. Overnight/2 Day is not available).
- The delivery time and cost for APO & FPO shipments may vary.
PO Box Addresses
- Not available at this time
- Not available at this time
Area Rugs Shipping Times
For Standard Shipping we require 1 to 2 days to process your order. Please expect 4 to 6 business days for in-stock merchandise to be shipped from our facilities and delivered to you. In some cases, merchandise may actually ship earlier than expected.
|Standard Ground||Second Day||Overnight|
|Flat rate shipping*||$9.95||$24.00||$35.00|
*Home Collection rugs have different shipping costs. See below.
Rug Shipping Charges:
Shipping costs are determined by the size of the rugs ordered. Each rug ordered will incur an individual shipping charge.
|2 x 2'9"||$10.00|
|2'3" x 7'5"||$20.00|
|3'6" x 5'6"||$30.00|
|4' x 6'||$30.00|
|5'6" x 7'5"||$50.00|
|7'9" x 10'10"||$75.00|
|8' x 11'||$75.00|
|9'6" x 13'||$100.00|
|9'6" x 13'6"||$100.00|
Packing and Shipping
When possible all items to the selected shipping addressee will be packaged together. Depending on the size of the item and number of units, orders may be packed and shipped in multiple boxes.
For a $5 fee, we will pack items requested in a Calvin Klein gift box with a ribbon and tissue. More than one item may be packed in each gift box. Certain items cannot be packed in a gift box including outerwear, handbags, briefcases, luggage, shoes, bedding and dinnerware. Select styles including some giftware, picture frames and flatware are already packed in a Calvin Klein gift box at no additional cost (see product copy for details).
Generally, items featured on our website are available for sale and ready to ship. In the unusual situation in which one item is available for sale and two customers place it in their shopping bag at the same time, one customer may receive an out of stock message at checkout.
Please note: expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination.?After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Calculating Delivery Time
Delivery Time = Warehouse Processing Time + Shipping Time
Warehouse Processing Time?refers to the amount of time it will take for your order to leave our warehouse (usually takes 1 to 2 business days).
Shipping Time?is the amount of time it will take your order to ship once it has left our warehouse (usually takes 1 to 3 business days).
- Once your item has left our warehouse, the shipping method you select during Checkout (Standard, Express) will determine when your order will arrive.
For more information about delivery of your items, click here .
Shipping Rules & Restrictions
- We are not responsible for lost or stolen packages if they are delivered to an alternate address from what was stated on the order.
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States, as that is where our warehouse is located.
- Credit Card purchases will not be billed until products have shipped
- Debit and bank cards are generally pre-authorized at checkout and payment is pending upon order confirmation but charges will be settled or collected upon products being shipped. Depending on the bank setup sometimes debit card purchases are billed upon order confirmation before products have shipped.
- Only in-stock items will ship after your order has been processed.
- The shipping cost displayed for an individual item reflects what you can expect to pay if the item ships alone. Your actual shipping and handling cost will automatically compute on the checkout page.
- Due to regulatory restrictions, we are unable to ship items made of exotic materials to certain jurisdictions such as California.
- If you have any additional questions, please email us by clicking Contact Customer Service Department .
Tracking Your Order
When can you track your order?
Orders placed on calvinklein.us may be delivered by one of several different carriers and shipping methods. Order tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s)
To track your order, please click here.
Estimated Delivery Dates
Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.
Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.
Using ShopRunner Free 2-day Shipping - How quickly will my items arrive?
Shoppruner offers "2-Day" shipping which means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. Both ShopRunner and Calvin Klein are committed to do our best to ensure that product is delivered within 2 days from the time the order is placed.
However, certain factors can result in longer delivery times, including the time of day you place the order and carrier delays due to weather or unforeseen circumstances. Orders received before 1pm typically ship same business day. Orders placed after 1pm will be processed next business day. Please consult our shipping page for more specific cut-off time information.